Shipping policy

Welcome to our shipping policy for lensattire. We are committed to providing you with efficient and reliable shipping services.

1. Order Processing Time

  • All orders are processed within 2-3 business days.
  • Orders are not processed on weekends or holidays.
  • In the event of a high volume of orders, processing may be delayed by a few days.

2. Shipping Time

  • The estimated shipping time is 7-15 business days.
  • Delivery times may vary due to factors such as carrier delays or holidays.
  • Customers in remote areas should allow additional time for delivery.

3. Shipping Costs

  • Shipping costs are calculated at checkout.
  • Free shipping offers may be available on qualifying orders.
  • Customers are responsible for any customs or import duties incurred.

4. Delivery Address

  • Please provide a complete and accurate shipping address at checkout.
  • Include the postal code to ensure proper delivery.
  • We are not responsible for lost or undelivered packages due to incorrect addresses.

5. Shipment Confirmation

  • You will receive a shipment confirmation email once your order has shipped.
  • The email will contain tracking information to monitor delivery progress.

6. Shipping Areas

  • We currently ship to multiple regions, selectable at checkout.
  • Some restrictions may apply depending on geographical location.

7. Influencing Factors

  • Shipping times may be affected by COVID-19 restrictions and government regulations.
  • Unexpected weather conditions can cause delivery delays.
  • Customs processes may lead to additional transit time.

8. Lost or Damaged Items

  • Items lost or damaged during shipping are the responsibility of the carrier.
  • Contact us if you do not receive your order or it arrives damaged: [email protected].

9. Changes to Orders

  • Contact us immediately for changes to your shipping or order details.
  • Customer-initiated address changes may not be honored once the order is processing.

10. Item Availability

  • In-stock items typically ship within the processing time.
  • Backordered items may delay shipment details provided at checkout.

11. Holidays

  • Shipping times may be extended during peak holiday seasons.
  • Order early to avoid holiday delivery delays.

12. Multiple Shipments

  • Items ordered together may not necessarily ship together.
  • You will receive a separate shipping notification for each part of your order.

13. Tracking Orders

  • Use the tracking number provided in your shipment confirmation email.
  • For tracking issues, contact the carrier directly or our support.

14. P.O. Box Delivery

  • We currently do not support shipping to P.O. Box addresses.

15. International Shipping

  • International shipping is subject to additional fees and restrictions.
  • Customs clearance can increase shipping time.

16. Customer Service

  • For any shipping-related inquiries, reach out to our support team at [email protected].
  • We strive to provide timely responses to all inquiries.

17. Policy Updates

  • Our shipping policy may be updated periodically to reflect changes in our shipping practices or regulations.
  • Check this page regularly for the latest information.