Return policy
At lensattire, we are committed to ensuring your satisfaction with every purchase. Please read our return policy thoroughly to understand our processes and conditions.
1. Eligibility for Returns: You can request a return within 30 days of receiving your product.
2. Condition of Product: Returned products should be in their original condition, unworn or unused, with tags and packaging intact.
3. Return Process: To initiate a return, please contact us via [email protected] with your order details.
4. Return Authorization: Once approved, you will receive a return authorization email with instructions on how to send back the item.
5. Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
6. Refund Process: Refunds are processed within 7 business days after we receive the returned item.
7. Factors Affecting Refund Time: Please note that bank processing times, holidays, and other unforeseen circumstances may impact refund timelines.
8. Refund Method: Refunds will be issued to the original payment method used at checkout.
9. Exclusions: Some items are non-returnable, such as custom orders and gift cards.
10. Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
For any additional questions, feel free to reach out at [email protected].
Thank you for shopping with lensattire.